Terms and Conditions

Under the definitions used by Copy Protection International Ltd, a Customer is a natural or legal person who has purchased one or more products of Copy Protection International Ltd and uses the company’s products and services in accordance with the terms and commitments set out herein in order to protect its own products.

Under the definitions used by Copy Protection International Ltd, an End User is a person who uses a product that has been locked by a Customer; in other words, end users are the customers of the Customer of Copy Protection International Ltd.

Throughout this document, “the Company” means Copy Protection International Ltd.

The Company’s obligations toward Customers

  1. The Customer may use all features of the Customer Portal twenty-four (24) hours a day, seven (7) days a week, provided that the Customer’s portal account is not blocked due to breach of the Company’s rules or outstanding debt, and subject to stable internet connectivity at the Customer’s place of use.
  2. To access the Portal and perform locking, the Customer must use the locking and token-generation Toolbox. This software is installed on one computer by the installation and deployment unit and delivered to the Customer. Customers in B Class and A Class may, where needed, request installation of this software on more than one computer in line with their edition; such requests are reviewed by head office and, if approved, the Customer may benefit from this capability upon payment of the approved fee.
  3. Where the Customer uses the Company’s cloud after locking, documents are transferred to the Company’s dedicated servers over SSL by the relevant software and by the Customer themselves, and are stored in encrypted form; the cost of such storage shall be charged in accordance with the approved tariff.
  4. Apart from the initial purchase price of the product and consumable costs including product, licence, and approved charges as listed in the table at the end of this undertaking for locking, the Company does not impose any other hidden charges on Customers where reasonably avoidable. Force majeure or new developments in information technology over which the Company has no control—including new operating systems, changes to hardware, and communications infrastructure—are excluded from this undertaking.
  5. If a successful cyber-attack (hacking or cracking) is carried out against any of the security layers of the Company’s products, the security layers of the relevant product shall be repaired and upgraded online.
  6. The digital document viewer for locked content is produced by the Company; the Company’s name and logo appear when the viewer opens, followed by Customers’ logos by product. Locked documents are added to the viewer by “QR Code” or licence together with the product title.
  7. End Users who do not hold a licence, or whose licence has expired, shall not receive any of the Company’s services or benefits.
  8. The Company delivers tested, reliable products to Customers; however, if issues arise with locking or with End Users who hold a non-expired licence—such as locked products not running correctly on their devices—the Customer may seek support through the following channels:
    • One hour of free support, answers to questions, and remote connection where necessary.
    • Ticketing: responses to tickets sent during business hours (09:00–17:00) on days other than Thursday, Friday, and public holidays will be visible in the Customer Portal within twenty-four (24) hours at most; only some essential tickets will also be communicated by email or SMS at the support team’s discretion.
    • Support by level-one call-centre operators, by telephone, free of charge during business hours (09:00–17:00) on days other than Thursday, Friday, and public holidays.
    • Support by level-two call-centre operators for Customers and their End Users where, in the opinion of level-one specialists, the issue could not be resolved by level-one support; this is only available on certain days of the week during office hours and requires coordination and a prior appointment.
  9. The Company endeavours to keep rules, terms, and product pricing (on a Tether basis) unchanged for at least one year where possible; however, if Copy Protection International Ltd (United Kingdom) is compelled to change rules and regulations, the Customer must ensure that they and their End Users comply with the new rules.
  10. When using the Company’s updated products and correctly applying all security layers, the highest practicable level of security is provided for the Customer’s locked digital documents; however, the probability of a successful attack on the Customer’s locked products does not fall to zero—rather, sales of locked products increase and the share of locked-product sales grows.
  11. The price of the Company’s products and services is divided into “initial price” and “consumption price”, and is quoted to the Customer in the pro forma invoice in the digital currency Tether (₮). For the initial price, payment may be made in cash or by transfer to the Company’s account in pound sterling (£), Turkish lira (₺), US dollars ($), or Tether (₮). Consumption charges (licence purchase, product, upgrades) are collected from all Customers solely in Tether (₮). If a Customer insists on paying consumption charges in the fiat currencies mentioned above, any tax, levy, or statutory deduction applicable under governing law will apply—including, where UK value added tax (VAT) applies, at the rates and rules in force under the tax laws of England and Wales. In other cases, taxes and levies are determined in accordance with the laws applicable in the relevant country or jurisdiction. Payment methods: cash, transfer to the Company’s account or wallet; after payment, the Customer registers the payment receipt (for Tether: the TX ID) in the Portal, tops up their wallet, and then settles the initial price or consumption charges. No provision in this document may exclude or restrict statutory consumer rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (England and Wales)—including, where applicable, the right to cancel distance contracts within fourteen (14) days subject to the statutory exceptions (including for certain services or digital content supplied with the consumer’s agreement on an immediate basis). The Company’s commercial refund policies (including for in-person purchases at the Istanbul representative office or online purchases) apply only insofar as they do not conflict with mandatory rules of England and Wales; after statutory deadlines expire or where statutory cancellation conditions are not met, refunds beyond legal obligation or approved company policy are not accepted unless the law requires otherwise.
  12. The Company adheres to and will comply with applicable laws, regulations, and notices from competent authorities in the jurisdictions relevant to its activities, including where they address staff, Customers, or End Users.
  13. The Company’s staff are required to treat Customers respectfully and answer their questions; Customers are likewise reasonably expected to behave respectfully. If any employee behaves inappropriately, management will take strict action and apologise to the Customer in writing. If, in correspondence or telephone calls, Customers fail to observe courtesy and decency and use insulting or vulgar language, for a first offence services will be suspended for ten (10) days; for a second offence, forty (40) days; and if this occurs a third time, all of the Customer’s services will be blocked by the Company without refund of fees, the Customer waives any right to complain or object, and the Company bears no liability for any loss or damage; such a Customer will also be permanently barred from purchasing the Company’s products again.

Customers’ obligations toward the Company

  1. Under no circumstances may the Customer disclose the names of other Customers of the Company (if learned in any way) or any information received after purchasing the Company’s products—including correspondence, locking software, service packs, update packages, training videos, and help files obtained by download link or otherwise after purchase—to any other natural or legal person, or publish them on the internet or in any online environment for any reason.
  2. Under no circumstances may the Customer use locked products, locking software, service packs, upgrade packages, or any services made available in military or security facilities, nuclear installations, navigation systems, or communications and air-traffic control systems.
  3. Under no circumstances may the Customer alter locking software, service packs, upgrade packages, or any services made available, or intentionally or negligently add any virus, computer worm, or malware to them.
  4. Under no circumstances may the Customer intentionally or negligently provide locking software, service packs, upgrade packages, or any services made available to hackers or crackers, or publish them on websites related to hacking or cracking.
  5. Under no circumstances may the Customer use any software or services provided by the Company to lock products for other natural or legal persons; there must be a clear relationship between the locking software and the Customer’s own field of activity.
  6. Until the expiry of the relevant licences, under no circumstances may the Customer lock a product or products that have been locked using the Company’s software or services with other software.
  7. Under no circumstances may the Customer assign or sell the benefit of the purchased product or any software or services provided by the Company to another natural or legal person without the Company’s coordination and payment of the approved fee.
  8. For locking and managing their digital documents using the Company’s products and services, the Customer must use a desktop or laptop computer compatible with IBM PCs running a sound cracked or, preferably, genuine Windows operating system, genuine antivirus software, and sound hardware. Computers manufactured by Apple Inc. or machines not compatible with the IBM PC architecture may not be used for locking and managing digital documents. If the support unit determines that the Customer’s computer is infected, that the Windows installation is corrupted, or that hardware is faulty, the Customer must fully cooperate to format the hard drive on which Windows will be installed, reinstall Windows (including genuine copies), install or upgrade genuine antivirus, or switch to another computer or fix the hardware with the Company’s technical staff; otherwise the Company accepts no liability for any damage to the Customer or for failure of the software and services supplied.
  9. All Customers must respect End Users’ rights: if an End User refuses to accept the Company’s rules for using BALAS Player—for example by refusing to enter correct identity and contact details, or refusing location access while using BALAS Player—the Customer must refund that End User’s payment without dispute.
  10. The Customer may purchase, via the Customer Portal, licences valid from one year up to lifetime for each locked package sold to one End User (comprising a single file, one or more CDs, or one or more DVDs), in a quantity matching the number of computers on which the End User will install and use the locked package, and provide those licences to their End Users; expired licences must be renewed. If an End User’s licence expires, they may not use the locked product.
  11. Each Customer must personally take responsibility for locking and for supporting End Users of their organisation and must introduce a technical contact in the personal-information section of their Portal for these purposes.
  12. Support for each Customer’s End Users rests solely with the Customer or their technical contact; for this purpose they may access the tools needed via the modern case-support facility in the Customer Portal (under “Ruby: case support”). The Company will only support End Users whom the Customer could not assist, subject to a valid unexpired licence, by appointment and payment of the approved level-two support fee, and only upon the Customer’s request.
  13. Before starting locking, the Customer must study the Customer Portal guide video, the training video, and the full locking guide for the purchased product in detail; any delay in studying the guides and any resulting damage are the Customer’s responsibility.
  14. The Customer undertakes to comply with the laws and regulations applicable where locked content is supplied, published, or distributed; if the contrary is proven, that natural or legal person must answer to the competent authorities personally, and the Company is released from any liability. The Company bears no responsibility for the content locked or published by Customers.
  15. End Users worldwide must be connected to the internet to use locked documents and must enter identity and contact information correctly (including name, surname, and mobile number), and enable GPS where available to connect to the nearest database. If End Users carry out cyber-attacks (hacking or cracking) against the Company’s products, websites, or online or offline services, attempt to bypass or disable security layers such as anti–video-recording and anti–photography measures, repeatedly enter invalid activation codes, or register false identity or contact details, the advanced visible and hidden AI systems in the products and the Company’s twenty-four (24)-hour monitoring may, after logging the exact date and nature of the attack or breach, without requiring any permission from the Customer, place the offending End User, the device used, and the IP address involved on a blacklist—for ten (10) days on the first offence and permanently on repetition—and deny use of all of that Customer’s products and other Customers’ products worldwide, with no possibility of return including amnesty or commitment for the offending End User, and may pursue all material and non-material damages through the competent authorities against the offending End User.

Rules

Communication

Customers

Products

Copy Protection International

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